WebiTop is an open source ITSM solution allowing you to manage your configuration items and their relationships in a flexible CMDB. ITIL oriented, iTop enables you to manage your user requests, incidents, problems, changes and service catalog in a single platform. Register Forgotten password iTop Extensions More on the Store WebDesigned by experienced IT service professionals, iTop was created to manage the complexity of shared infrastructures. iTop gives you the ability to analyze the impact of an incident or a change on the various services and contracts that you have to fulfill. iTop is a collaborative tool that offers the ability to respond better and faster.

iTop is a customizable ITSM and CMDB open source solution

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WebITSM System Open Source. Any application or PC program that empowers you to run at least one IT Service Management procedure is viewed as an ITSM system open … WebWithin a CMDB, these tracked items are known as configuration items (CIs). As defined by ITIL 4, CIs are “any component that needs to be managed in order to deliver an IT service.”. The goal of a CMDB is to provide an organization with the information needed to make better business decisions and run efficient ITSM processes. جلسه ی اول انگلیسی